I am very hurt. I started going to my vet in 2010 when I adopted Marley. I really liked the green building, email receipts and recycled tire floor exam rooms. I also really liked the Dr. and the way she would get on the floor with Marley. I added other animals to my family and they were also added to the Companion family. I would drop in with Marley and my other dog on walks for a quick weigh in or to pick-up supplies. I felt welcomed and like my animals were well cared for. The Dr. always took the time to explain what was going on with them and everyone seemed so nice and caring.
When I brought Marley in to have here put to sleep, I was taken back right away, blankets were set up. It was very professional and compassionate. I was asked if I wanted a paw print with the ashes(YES). Did I have any questions, no I was too devastated.
The problem is this, Marley was my first dog since I was under 5 and this loss has been heart breaking to say the lest.. The one place where I would think other people would understand and be compassionate is my vet’s office. They sent a one line e-mail, no card. Today is 11/21/13 and I thought maybe a card will be in with Marley’s ashes. I seriously question whether all that caring was genuine now, I believe my initial impression was wrong and I am so very disappointed. Even from a customer service point of view no card is poor. Have I not spent enough money to warrant a sympathy card? Was I some how not a good enough pet parent? I feel bad enough and not even getting that card from my vet just adds salt to the wound. Yet I actually don't blame my vet, but it is her office. This is something that they should do automatically or am I wrong?
I would very much like your input.
BTW I am so angry that I just blasted them on Yelp.
Thank You All
Christine- Marley's Mom